The Art of Embracing Imperfection For Real Progress

To accept imperfection is perhaps the most complicated of attitudes to adopt in business. It’s almost antithetical to everything senior business executives have been trained to do. In some regards, however, I would suggest it’s a core mindset for an … Continue reading

Baas Jaam Virtual Reality Entertainment Centre in Tallinn Estonia

During my visit to Tallinn Estonia, I had the chance to discover the first (and largest) Virtual Reality (VR) Entertainment Centre, Baas Jaam. Located on the southern tip of the old town of Tallinn, with a rather unassuming facade, Baas … Continue reading

The state of marketing technology, building community and purpose into your brand experience with Kelly Hungerford (MDE277)

Kelly Hungerford is a digital marketing and marketing operations expert, based in Switzerland, helping small and mid-sized enterprises and brands on their digital transformation initiatives. In this podcast, we discuss some of the differences between marketing in Europe versus the … Continue reading

Somnai – An original immersive experience with a purpose

Thanks to the recommendation of a friend’s daughter, I got plugged into an original multi-reality immersive experience in London, called SOMNAI, created by a London-based company, DotDotDot. It’s an ambitious new form of entertainment. Much of the press that I … Continue reading

Exploring and Exploiting IoT Internet of Things with Will Donovan, founder of Atmos XR (MDE276)

Will Donovan is founder and CEO of the non-profit Curtis Leadership Foundation, helping to prepare future leaders and innovators to embody their values, build trust, harness their inspirations and launch future-proof careers. He’s also founder and CEO of Atmos Digital, … Continue reading

Creating An Excellent Omnichannel Customer Experience — Case Study #1 For The Banking Customer Journey

There is nothing more pertinent than having a first hand experience to bring to light just how hard it is to create an excellent customer experience. Put another way, it’s awfully easy to screw it up with so many channels and … Continue reading

Innovation, Digital Transformation and Digital Darwinism with Tom Goodwin (MDE275)

Tom Goodwin is a repeat guest on the show — the last one was back in 2014. Since then, it seems that everything has changed! Tom is Executive Vice President and Head of Innovation at Zenith, part of Publicis Media. … Continue reading

Customer Centric or Employee Centric? Which Comes First?

Many companies have decided that being customer centric is the new way forward. Some brands — most notably Zappos and owner Amazon — discovered quite a while ago how powerful being customer centric is. To wit, it’s Amazon’s mission to … Continue reading

Transformation and Inspiration, Up Close with Seth Godin (MDE274)

Seth Godin is a best-selling author, entrepreneur, a teacher, a multi-time big time TED talker, with a million people listening to his daily word. He has written 18 best-selling books, including The Dip, Linchpin, Purple Cow and Tribes. In this … Continue reading

SXSW 2018 – Storytelling And Tech: A Book By Another Cover

South By Southwest (SXSW) remains my highlight event of the year in terms of getting inspiration, meeting new people and checking out where the world is in regard to the digital/new tech revolution. And 2018 was another bonanza affair with … Continue reading