by Minter Dial | Mar 21, 2023 | Social Media
If you can’t find a post you’ve scheduled to be published on LinkedIn, then this one’s for you! Sometimes, LinkedIn has a way of making life difficult. Outside of trying to figure out their ever-changing algorithm, it’s not always a great user...
by Minter Dial | Jun 9, 2019 | Minter Dialogue, Podcast
Minter Dialogue with Adrian Swinscoe Adrian Swinscoe is a speaker, author and a renowned expert on customer experience. After his book “How to Wow,” Adrian has just penned, Punk CX, edited by Oisin Lunny. It’s a tremendous read for anyone interested...
by Minter Dial | May 1, 2018 | Marketing
There is nothing more pertinent than having a first hand experience to bring to light just how hard it is to create an excellent customer experience. Put another way, it’s awfully easy to screw it up with so many channels and options much less legacy systems,...
by Minter Dial | Sep 13, 2016 | Marketing
Uber is Disruption. It’s almost pure disruption, including in its ethical approach. But, one area of Uber disruption that might have gone below the radar is inside big business. One recent Uber driver gave me a smart insight into how Uber is disrupting ordinary...
by Minter Dial | Sep 4, 2016 | Minter Dialogue, Podcast
Minter Dialogue with Adrian Swinscoe This interview is with Adrian Swinscoe, expert in the customer experience, author of Pearson-published How to Wow, 68 Effortless Ways to Make Every Customer Experience Amazing, a frequent Forbes contributor all the while running...
