Minter Dialogue with Charlie Gladstone Charlie Gladstone is a businessman, serial entrepreneur, creative director, speaker and author. With his second book, “Do Team, How to get the best from everyone,” published by the Do Book Co., Charlie describes it as...
Minter Dialogue with Ming-Hui Huang Ming-Hui Huang is the Distinguished Professor of the Department of Information at the National Taiwan University. She recently co-authored with the Distinguished University Professor, Roland T Rust, the book, “The Feeling...
On a recent flight with American Airlines, it struck me how rarely, if ever, I open the airline’s little paper sachet of salt and pepper. I don’t know the statistics, but I have to believe that the vast majority of those sachets get thrown out without ever...
This winter, Eurostar finally started to roll out its new e320 train. Being a regular Eurostar passenger, I was very keen to experience the improvements. Notably, I was very excited to get wifi onboard…at last. According to their site, the design...
This may seem like a First World problem, but my experience with British Airways is a great point in case about how visceral and personal a relationship can be with a brand. Two months ago, I had a miserable experience, having been downgraded involuntarily on a 10 1/2...