The 7 sins of using digital in retail

With the shopping experience in deep mutation, the use of digital in retail (such as new devices, tools and platforms) is becoming a strategic issue for many retailers. As obvious as the opportunities may seem to use digital to enhance the customer...

5eCommerce – Putting the 5E’s into eCommerce

Inspired by a comment at a recent workshop, I thought I might apply my 5E’s of marketing into an eCommerce framework.  eCommerce is a difficult business.  The dirty little secret is that most eCommerce sites are not profitable, especially if one were...

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