employee engagement | Minter Dial

Customer Centricity – 4 keys to putting the core customer in the center

by Minter Dial | Oct 31, 2014 | Leadership

As brands and organizations try to come to grips with the “omnichannel” customer and make customer centricity a reality, it is evident that there is no clear-cut solution or single path to success. The complications are legion, especially when the...

Rylan Holey – Social business and social media in music (MDE114)

by Minter Dial | Sep 28, 2014 | Minter Dialogue, Social Media

Minter Dialogue Episode #114 This interview is with Rylan Holey, EMEA Partner Manager for Hootsuite, the versatile and robust social media management system. With a background in music and working in social, Rylan is passionate about social business. In this...

Is employee engagement important in a customer centric organization?

by Minter Dial | Sep 8, 2014 | Leadership

If you are exploring a digital transformation process, there are two important things to know: The shortcut is that you will need to become more customer centric than you are todayYou are not alone! Digital transformation = customer centric According to the Altimeter...

Do you have a purpose that can drive innovation?

by Minter Dial | Jun 20, 2014 | Leadership, WWII

I wrote recently about the innovation-confidentiality conundrum and how the code or veil of secrecy can have a negative impact on the spirit of creativity and innovation. The main point of that article was to invite senior management to make...

What Place Does Emotion Have In Leadership? The Urgent Case For Leading By Example In Digital Transformation

by Minter Dial | Jun 10, 2014 | Leadership

Executives and business leaders in general are conditioned to be rational. Schools are designed to imbue knowledge. Shareholders pay for performance. Money is counted in numbers. Information is power. And yet… The power of true leadership is run through the...