I attended, as an ambassador, PegaWorld iNspire 2020 this past Tuesday. Pegasystems describes itself as “the leader in cloud software for customer engagement and operational excellence.” Normally, this event is held IRL and lasts several days. I went last...
Minter Dialogue with Rob Walker Dr Rob Walker is VP of Decision Management and Analytics at Pegasystems, #1 in software for customer engagement and digital process automation, working with large business worldwide to redefine customer engagement and providing...
Minter Dialogue with Joshua March Joshua March is founder and CEO of Conversocial, a leading social customer service solution, used by some of the world’s biggest brands. Joshua is an expert in social media and customer service and earlier this year released his...
Let’s say you run a company selling appliances, such as refrigerators. Whether it’s an online or IRL store business, I think you’d agree that one of the key components of the purchase is the service, i.e. the surrounding help around the product. That...
If you are an online travel agency (OTA) and an airline you work with changes an upcoming flight, you are of course bound to alert your customers of the change. One would have to imagine that’s a regular occurrence at an online travel agency? As such, it would...
How to tag someone on LinkedIn if their name doesn’t come up?
