Customer Service is Dead?

Is customer service dead? asks Tom Asacker at Brand Strategy Insider. I do believe that the nature of customer and service have both changed — but neither is dead. A little different from Mr Asacker’s final point in his incisive post on the demise of...

Ah, the pleasures of being in the countryside

A trip to the village of Eymoutiers (pop C. 3000), in the Limousin area of France, for a weekend of relaxation with the family. This is the village about which I wrote in a prior post, where the Casino supermarket is open Sunday. On the way down (via the SNCF) from...

How To Club Meditate

The Dial ’07 Summer Holidays, Club Meditation — Part 1 of 3. After 5 times at a Club Med, I think we are now officially veteran ‘Gentils Membres’ (guests). Yes, admitting that we (2 adults, 2 kids) enjoy Club Med comes with all sorts of...

Air Travel … better enjoy the ads

When I compare intra-Europe flying to continental US flying, the two major differences for me are that there are many more direct flights from city to city in Europe (no hub & spokes) and that it is harder to feel the (economic) pinch on European airlines. While...

Pin It on Pinterest