What should be seen as a business case and common sense turns out to be a long-lasting challenge for people and organisations While differences have always existed in societies and certainly in business organisations, the phenomenon of diversity has become a...
When it comes down to culture clashes, the tussle over time often is most revealing. Think about how you gauge your own tardiness. How acceptable is it to be late when you are going to : a dinner with friends at their home?meet with a supplier?attend a conference...
In a speech delivered on the occasion of Yahoo’s 20th anniversary, Frédéric Martel, journalist (NPR, France Culture) and author (Smart, Survey of the internets Stock editions, April 2014), said a sentence that piqued my interest: Every time I return from my...
As brands and organizations try to come to grips with the “omnichannel” customer and make customer centricity a reality, it is evident that there is no clear-cut solution or single path to success. The complications are legion, especially when the...
Mitch Joel, the inspiring content provider and a role model for me personally, recently recorded yet another stirring podcast, entitled “Laughing all the way to the Bank with James Altucher.” In this podcast, Mitch and James discuss their shared passion...