Heathrow Terminal 5 is in need of an urgent look at its customer journey… literally I recently took a British Airways flight in business class on a brand new 787 “Dreamliner” on one of the first ever non-stop flights between London and Austin Texas (it was...
The beginning of the year is time to take stock of new initiatives and directions. I started with a post on the 3 key words for 2014. While there is nothing flagrantly new in the items I am promoting as being the top trends for marketing, this year, there is a...
As “new” technology gradually becomes more embedded into “business as usual,” defining tech trends and hot tickets for a specific timeframe can seem almost anachronistic. Technologies arrive and mature at different times according to the...
Ironically, I think that the whole uproar about the Affordable Care Act (aka Obamacare) website, healthcare.gov, could be good for business! Why? Because the issue has definitely raised the visibility of the need for senior management to be more knowledgeable about...
At this year’s Hub Forum in Paris, Emmanuel Vivier and Vincent Ducrey put up another great two-day programme. The theme this year of the Hub Forum 2013 was ROI = Return on Innovation. For sure, there was a good crowd on hand. The event was live streamed and...
How to tag someone on LinkedIn if their name doesn’t come up?
