by Minter Dial | Jan 4, 2017 | Blockchain, Cyber Security, Meaningfulness, New Tech, Self Driving Car, Social Media
As ever, the new year ushers in an opportunity to consider what’s going to come up in 2017. If I had sum up my major 2017 predictions, it would be more of the same, except faster, different and, probably, worse. I would like to separate the challenges into three...
by Minter Dial | Apr 10, 2016 | Minter Dialogue, Podcast
Minter Dialogue Episode #190 This interview is with Megan Neale, Global Head of Engagement Centres for Unilever. She is also co-founder of a start-up, My Digital Customer, providing solutions to bridge the gap between contact centers and the digital channels. In this...
by Minter Dial | Apr 3, 2016 | Minter Dialogue, Podcast
Minter Dialogue Episode #189 This interview is with Celine Dumais, in charge of Customer Care for L’Oreal USA, but with a wider strategy role for customer care for the Americas. In this podcast, we talk about the challenges of customer care service, how...
by Minter Dial | Dec 21, 2014 | Entertainment
I watched the film LUCY last night. The premise of the film is delightful: what if we were able to use our full intellectual capacity? What if we be able to activate 100% of our brain’s computing power? While I was lured into the idea that this was another view...
by Minter Dial | Apr 18, 2014 | Minter Dialogue, Podcast
Minter Dialogue Episode #99 This interview is with Louis-Philippe Morency, one of the Principal Investigators on the SimSensei project being run at USC. SimSensei was one of the top ten award winners at this year’s Netexplo Forum. Louis-Philippe, was voted...
