I was on a plane the other day and was quite amused to hear my neighbour, a fairly senior executive in his early 40s, suggest that his company (in fact, his industry) was actually protected from disruption. The industry in question was Insurance and the player in...
Leadership, Brand & Transformation
Results for "hotel"
Leadership, Brand & Transformation
Results for "hotel"
The WIFI User Experience – An Easy Way To Start Improving Your Customer’s Journey
I think you'd agree that access to the Internet has become second nature these days. When you check in at the hotel, receptionists know to indicate the wifi login even before telling where the gym or lifts are located or when breakfast is served. When a friend comes...
Futureproofing Against The Disruption of AR and VR – Guest post by Olivier Cimeliere
Augmented & Virtual Reality – Is it a fad or a sustainable trend? Virtual reality (VR) is clearly in the process of becoming a trend for communication by brands and by corporations. In North America, the content in virtual reality and augmented reality (AR) is...
Getting to know the next generation of breakthrough leaders. Meet Dennis Berkhof and Marco van der Werf (MDE242)
Minter Dialogue with Dennis Berkhof and Marco van der WerfDennis Berkhof and Marco van der Werf are the co-founders of BIT Students Foundation, based in Amsterdam, a not-for-profit way for students to learn to code for free. The Bit Students "campus" is located...
Why Excellent Customer Service Includes Digital Services
I recently had the great pleasure to stay one night at the Park Hyatt Palace Hotel in Paris. It's not very often that one stays in a hotel in your home town... and this was no ordinary night. The entire stay, from beginning to end, was marked by tremendous service by...
To Book Minter
I'm Minter Dial and I serve my clients by elevating the debate and energy, telling powerful stories and connecting people and ideas. My mission to insert more meaningfulness into our lives and at work. I relish being an engaging professional speaker on leadership, transformation and branding. I'm known for being someone who walks the talk and delivers on or above expectations. I'm the author of four award-winning books, including the second edition of my award-winning book, Heartificial Empathy (April 2023, available in English and French), You Lead published by Kogan Page that won the Business Book Award 2022, and Futureproof (FT-Press/Pearson) that won the Business Book Award 2018. I'm also the producer of the award-winning WWII book and documentary film The Last Ring Home.
My new project is Dialogos, Fostering More Meaningful Conversations that was published weekly on Substack over 79 weeks. It will be converted into a series of books in 2024.