The outlook for business is laced with dark clouds Over the past two years, governments have printed extraordinary sums of money to “buoy” the economy. In the process, the trend toward bigger government continues inexorably onward. In some countries, the government...
From Viktor Frankl to Jordan Peterson, passing through Monty Python, Alain de Botton and Brian Greene, the ‘modern’ human being has always been in search of meaning. It may well be the essence of la condition humaine. Today, I feel that the world has never...
Many people have been writing about the serious need these days to have more fun, joy and happiness in their lives and business. This leads me to ask the question: Is fun a value to have as a brand? Call me Scrooge, but I tend to think not. Here’s why. If...
Does your company have a stated purpose? Maybe you are thinking about crafting or finding your brand’s purpose aka North Star? If so, before you get started, there are two important questions to ask first: What is the intention behind your wish to find your...
What does it mean to be a great boss? In a conversation with my friend, Nicolas, who is CEO of a French SME, we talked about the need to review the name of a CEO* aka the Chief EXECUTIVE Officer. He asked: Is it really about being the EXECUTIVE… i.e. the person...
Today, at the top of the strategic imperatives for many companies is the Customer Experience (“CX”). In a survey commissioned by Pegasystems of 5,000 CX practitioners, 92 percent say being customer-centered is a high priority for their...
How to tag someone on LinkedIn if their name doesn’t come up?
