Heathrow Terminal 5 is in need of an urgent look at its customer journey… literally I recently took a British Airways flight in business class on a brand new 787 “Dreamliner” on one of the first ever non-stop flights between London and Austin Texas (it was...
As “new” technology gradually becomes more embedded into “business as usual,” defining tech trends and hot tickets for a specific timeframe can seem almost anachronistic. Technologies arrive and mature at different times according to the...
Emails are a plague for so many people, it’s a wonder that not more attention is spent on improving email practices. We’d all benefit from a better email hygiene. One rather underused (and/or misused) tool is the BCC. I thought...
The Cults of Perfection and SecrecyA couple of days ago (Sept 28) both the US Intelligence and Apple did something simultaneously and quite counter cultural: they both admitted that they had made mistakes. Both the US intelligence and Apple have a history of not...
On my recent trip to beautiful Sydney, AUS, I stayed at the Pullman Hotel at Olympic Park. Pullman is one of the higher end chains of the Accor Group (which also owns Sofitel, Novotel, Ibis and more), where I am a Gold Level client. This Sydney Pullman is a fine...
People talk quite a lot about empathy as an important quality of modern leaders. There are blogs and sites vaunting its beneficial powers (See below for a good list of resources). The issue is that empathy is not a natural skill. It takes time to develop...
How to tag someone on LinkedIn if their name doesn’t come up?
