by Minter Dial | Feb 6, 2015 | Business
This year may well the year that digital transformation becomes inscribed in the majority of company’s strategic initiatives in the developed world. If digital projects abound, many do not live up to expectations or become stuck in the mud. So, who is...
by Minter Dial | Jan 14, 2015 | Business
Is your company talking more and more about customer centricity? It’s quite the important topic. For executives sitting through last month’s performance review meeting, however, I wonder how often the subject of lost business is properly addressed....
by Minter Dial | May 13, 2014 | Business
BOF is a funny old word. In French, “bof” basically is the equivalent of a verbal, almost indolent, shrug of the shoulders. However, BOF is also the Business of Fashion, a fabulous online resource for anyone in fashion, that was started in 2007 by Imran...
by Minter Dial | Mar 14, 2014 | Branding, Business, Travel
Heathrow Terminal 5 is in need of an urgent look at its customer journey… literally I recently took a British Airways flight in business class on a brand new 787 “Dreamliner” on one of the first ever non-stop flights between London and Austin Texas (it was...
by Minter Dial | Jan 8, 2014 | Business, Cyber Security
As “new” technology gradually becomes more embedded into “business as usual,” defining tech trends and hot tickets for a specific timeframe can seem almost anachronistic. Technologies arrive and mature at different times according to the...
by Minter Dial | Jul 15, 2013 | Business
Emails are a plague for so many people, it’s a wonder that not more attention is spent on improving email practices. We’d all benefit from a better email hygiene. One rather underused (and/or misused) tool is the BCC. I thought...