What is digital?

Why is digital like water? When asking people “what is digital?” I tend to get a different answer from pretty much everyone I ask.  Yes, the pithy answer is that digital is immaterial.  It’s intangible.  A bunch of zero’s...

Getting to be Customer Centric… really

The “idea” of customer centricity is typically rather desirable.  Many companies have used the words “customer centric” sprinkled into their annual report. [Is being Customer Centric truly desirable?] The concept may be repeated in...

Pin It on Pinterest