Why customer service is the new marketing!

Some brands have a nasty habit of considering customer service as only a necessary evil. For such brands, it is a headache and cost center that is better outsourced whenever possible. Instead of shutting up and going away, in this internet-enabled world, customer … Continue reading

Pope Francis leads the mass media to Twitter and the world follows

The seesmic worldwide movement — dare I say mass media — on Twitter after the announcement of Pope Francis I provoked over 7 million tweets (on the first day alone) per Mashable. The Pope’s twitter account, @pontifex, has just over … Continue reading