Electronic Agendas – 3 Great Calendar Habits To Adopt Now In Our Digital Lives

How many of you are reliant on an electronic calendar for our daily timetable? I know I am completely dependent. I have developed three calendar habits that I would like to share with you and hopefully you can adopt if … Continue reading

Fourex – Self-Service Forex, A Convenient Fintech Startup

I love to travel. Don’t you? Well, that is, if one makes abstraction of the headaches of getting the tickets and visas, getting through the security checkpoints and managing on-board rage and the occasional delay. On another note (so to … Continue reading

8 Reasons Why The Apple Watch Will Grow On You … Over Time!

Perhaps I am a rather hard-headed geek, but I have now been wearing the Apple Watch for 6 months straight in lieu of my upscale ‘chic’ watch. There are naysayers aplenty. Sure, there are some quirks and nuisances. However, especially after … Continue reading

Three things you don’t know about Iceland

Having just spent a few days Iceland, I have reaffirmed the fantastic advantage of travelling to a country to open your mind. With no more than 24 hours on Iceland’s sunny (if cold) shores, I discovered three things I didn’t … Continue reading

British Airways First Class is more like Last in Class

This may seem like a First World problem, but my experience with British Airways is a great point in case about how visceral and personal a relationship can be with a brand. Two months ago, I had a miserable experience, having … Continue reading

Interview with Carolyn Pearson, CEO of Maiden Voyage, social network for ladies on the road (MDE105)

Minter Dialogue Episode #105 This interview is with Carolyn Pearson, an entrepreneur based in Leeds, UK, who started up a social network for women travellers, called Maiden Voyage. With 7,000 members, this is an interesting niche business, providing a valuable … Continue reading

EasyJet Customer Experience – A failure waiting to happen

As companies continue to inch (literally) ever closer toward greater and greater productivity, I can say that I was only mildly amused when the EasyJet flight attendant on a recent flight cajoled us into listening to the pre-flight safety announcements. … Continue reading

An example of how not to be customer centric @ Heathrow’s Terminal 5

I recently took a British Airways flight in business class on a brand new 787 “Dreamliner” on one of the first ever non-stop flights between London and Austin Texas (it was for #SXSW2014). I would note that I certainly don’t … Continue reading

Recycled newspapers – Bobo fantasy or true eco-tourism?

On our recent family holidays to Kerala, India, I was struck how several hotels used recycled newspapers. Specifically, I found recycled newspapers being used as bags (for example, for shoes), sanitary bags, envelopes and garbage inserts. The bags were carefully … Continue reading

An Aus-some trip around the world

It’s not very often that I find a serendipitous link to describe so cleanly the relationship between my last three trips. So, I could not help but share with you my aus-some last month. In the space of 4 weeks, … Continue reading