Getting to be Customer Centric… really

The “idea” of customer centricity is typically rather desirable.  Many companies have used the words “customer centric” sprinkled into their annual report. [Is being Customer Centric truly desirable?] The concept may be repeated in...

The French Service Issue : “mal compris”

French Service For some, “French Service” is an oxymoron.  Some like to say the same thing of American Intelligence.  But as far as French Intelligence is concerned and American Service, we tend to be on the right track! Regarding French service, there has...

Pin It on Pinterest