Why Excellent Customer Service Includes Digital Services

I recently had the great pleasure to stay one night at the Park Hyatt Palace Hotel in Paris. It’s not very often that one stays in a hotel in your home town… and this was no ordinary night. The entire … Continue reading

Of Standards, Convergence & Collaboration – Winning back consumer confidence

Modern life is, at best, complex and, at worst, horribly wasteful and confusing. I am galled by the number of chargers that I must pack with me when I travel with my various electronics. On any given holidays, I will … Continue reading

Convergence – In search of the Uber Consolidation

Are you like me, Seeking the Consolidation & Convergence of all Applications, Tools and Electrical Wires? I enjoyed this article from Engadget “What Apple could learn from Palm Web OS” and it spurred me to consider my state of un-convergence, … Continue reading

Podcasts and Videocasts – New reasons to walk to work

Despite the sleek look & feel, I know that the Apple iPhone is still not perfect for my needs, so I have resisted the temptation thus far. Instead, I am content to max out my iPod. Although the agenda and … Continue reading

Cell Phone Etiquette on Eurostar: It’s Not Good to Talk

It’s Good to Talk? An old British Telecom (BT) saying that’s not applicable for Eurostar … or any public transportation for that matter. Having recently done a couple of round trips on the Eurostar I have made a few survey-of-one … Continue reading