Smartphone invasion continues … everywhere

A wave of publications on 2009 results show that the smartphone invasion continued at a great and global pace, outstripping the wildest predictions of only a few years ago.  Clearly, the people are voting with their pocket books and a … Continue reading

LeWeb Paris : Business Consequences for 2010-2011

Digesting all the information at #LeWeb conference 2009, I wrote up what I found were the nine most interesting points in three separate posts (one, two, three).*  Here are the consequences of these highlight points, as I see them, for business: Le … Continue reading

#LeWeb 2009 Paris Conference Part II of III

Attended the LeWeb Conference 2009, organised by Loic Lemeur and his wife, Géraldine, on December 9-10, 2009.  I collected my top nine thoughts which I am delivering in three separate postings.  This is the second of three (here is the … Continue reading

#LeWeb 2009 Conference in Paris – Part I of III

Attended the LeWeb Conference 2009, (the 6th such event), organised by Loic Lemeur and his wife, Géraldine, on December 9-10, 2009. Le Web Paris 2009 In a series of 3 posts, I am going to comment on the top nine … Continue reading

Customer Relationship Management (CRM) – 2 examples, one good, one bad.

We received, this week, two digital messages that grabbed my attention in the way of customer relationship management (CRM). The first example came from our children’s dentist, based in Neuilly (outskirts of Paris).  Partly because their telephone answering service is … Continue reading

The MSM Media Challenge — Some more ideas of improvement

Here are some more ideas for the mainstream media (MSM) to kick into high gear with their online community. With media titles dying or falling fallow on a daily basis, the MSM crisis seems just now to be hitting full … Continue reading

Mainstream Media Strategy – Recommendation from a reader’s perspective

As mainstream media (MSM) companies continue to scramble to find a winning model, I am inspired to write a post based on the interactive (read: moderation) strategy that the BBC has put in place on its news forums. Having taken … Continue reading