Why Many Executives Fail… Big Time… And What To Do About It?

Big business is under siege. The turnover of senior executives has been following in the paths of the troubled results of so many well known brand names. Daily, I read about executives failing and/or being fired. You see big name … Continue reading

Fighting the tension between privacy and freedom of speech

Having just spent a week at South By Southwest (SXSW) in Austin Texas, I heard a number of recurrent themes throughout many of the panels and sessions I attended. Two of the themes struck me as most paradoxical: the right … Continue reading

Why Excellent Customer Service Includes Digital Services

I recently had the great pleasure to stay one night at the Park Hyatt Palace Hotel in Paris. It’s not very often that one stays in a hotel in your home town… and this was no ordinary night. The entire … Continue reading

Maslow’s pyramid of needs… as expressed by this photographer in Syria

I listened yesterday to a Western photographer, whose name has been kept secret out of concern for his safety and who has been working in the government-controlled part of Deir ez-Zor, Syria, give an interview on the BBC. In the … Continue reading

How to identify influencers on social media?

If you want to get your message out, there is nothing like good word of mouth.  But, when the recommendation is out of the mouth of an influencer, that’s word of mouth on steroids.  {Click to Tweet!}  So how, as … Continue reading

BBC Oops – the irritating rise of websites that… cc @BBCNews

I was intrigued by the BBC OOOPS this morning! The BBC’s front page this morning has an intriguing side story (in the far right column): “OOPS, the irritating rise of websites talking to you like a friend.”  Find it?  Well, … Continue reading

The Death Of The Music Industry

via businessman.com A graphic display of the state of the music industry created by Bain…. What it speaks to is the head-in-the-sand approach that the industry had as a whole as the internet wave took over, reaching its peak in 1998. … Continue reading

Funny Video: Have Glass, Will Squash. Remi Gaillard the prankster

Not heard of Rémi Gaillard? If so, the chances are that is because you still only believe in mainstream media (MSM), i.e. you watch television, read newspapers and surf only the established sources on line. Rémi happens to be the … Continue reading Continue reading

Smartphone invasion continues … everywhere

A wave of publications on 2009 results show that the smartphone invasion continued at a great and global pace, outstripping the wildest predictions of only a few years ago.  Clearly, the people are voting with their pocket books and a … Continue reading