Why Excellent Customer Service Includes Digital Services

I recently had the great pleasure to stay one night at the Park Hyatt Palace Hotel in Paris. It’s not very often that one stays in a hotel in your home town… and this was no ordinary night. The entire … Continue reading

Recycled newspapers – Bobo fantasy or true eco-tourism?

On our recent family holidays to Kerala, India, I was struck how several hotels used recycled newspapers. Specifically, I found recycled newspapers being used as bags (for example, for shoes), sanitary bags, envelopes and garbage inserts. The bags were carefully … Continue reading

Boutique Paris Hotel: Mama Shelter

An out of town friend of mine recently told me about this very different kind of boutique hotel in Paris, called Mama Shelter.  Isn’t it funny how, sometimes, it takes a tourist to tell you about your own city. First … Continue reading

Holidays Visit to Marrakesh Morocco Part 1 of 3

For our six-day visit to Marrakesh (or Marrakech if you prefer) en famille, we stayed at the not-even-opened Beldi Country Club Hotel (+212 (0)624-38-3950), on the route to Amizmiz, in Chérifia just 6 kilometres outside of Marrakesh.  Founded by Jean-Dominique … Continue reading

Visit to Banaue via Cabanatuan in the Philippines‏

Having boarded a 6 a.m. flight in Guam, we arrived 3 1/2 hours later in Manila at 7:30 a.m., and headed straight north by car toward Banaue, to see the beautiful Ifugao rice terraces (acclaimed UNESCO historical site since 1995). … Continue reading

Review of Manila Hotel Philippines — December 2008

A historical landmark built in 1912, the 5***** Manila Hotel is a “venue for big events and grand aspirations” as is emblazoned all over the place, including in each room over the television. As for our two nights, just before … Continue reading

Barcelona – Some sites, restaurants & factoids

Barcelona is wondrous city offering an architectural feast at every corner, with a mixture of buildings dating back to the Roman times (down in the Gothic part of town) all the way through to contemporary masterpieces (Modernisme Route featuring the … Continue reading