employee engagement

C-suite managers are educated, trained and stubbornly married to Return on Investment (ROI). Of course, we have to make sure the business is profitable, but the obsession with profits first has significant downsides. As a result of a focus on ROI, all eyes are immediately steered to the end result in the form of added sales and […]

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Minter Dialogue Episode #172 This interview is with Heidi Spirgi, head of product and services at The Marcus Buckingham Company, providing research, tools and coaching for high performance leadership. In this discussion, we look at the role of leadership in driving change, the new role for Human Resources, establishing accountability, measuring performance, the idiosyncratic rater […]

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In a fabulous 2008 HBR article, “How Star Women Build Portable Skills,” written by HBS Professor Boris Groysberg, he describes how women (Wall Street analysts) were more likely to ask the tough questions before being hired. Women look at the culture of a department, in terms of how women fit in, along with its values, atmosphere, and […]

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The larger brick & mortar companies that are transforming into the digital era typically have their hands very full. It is a tricky path to weave, maintaining the current business flow, while fundamentally changing the longer-term mindset. The leadership teams are working on such topics as creating a single customer view, leveraging big data, creating valuable content, integrating and/or upgrading […]

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There is corporate strategy, then there is brand strategy. There are corporate communications and corporate shareholders; then there are employees and customers. There are corporate values, policies and procedures and then there is innovation, digital and customer centricity… There are corporate positions and responsibilities. And then, there are people. How are they living the brand? […]

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