How To Add Some Bravery and Heart Into Your Brand with Dave Parkinson (MDE231)

Minter Dialogue with Dave Parkinson Dave Parkinson, the Geordie Geek, spent over 25 years at Nissan, having been head of social and digital. He recently created his own consulting partnership, Brave & Heart, that promises to be “the antidote to juggernaut … Continue reading

Why Excellent Customer Service Includes Digital Services

I recently had the great pleasure to stay one night at the Park Hyatt Palace Hotel in Paris. It’s not very often that one stays in a hotel in your home town… and this was no ordinary night. The entire … Continue reading

8 Reasons Why The Apple Watch Will Grow On You … Over Time!

Perhaps I am a rather hard-headed geek, but I have now been wearing the Apple Watch for 6 months straight in lieu of my upscale ‘chic’ watch. There are naysayers aplenty. Sure, there are some quirks and nuisances. However, especially after … Continue reading

Michel Koch – bringing digital to bear in the retail world (MDE148)

Minter Dialogue Episode #148 This interview is with Michel Koch, who has a deep and varied experience in digital transformation on the inside. Michel has worked as Cross-Channel Director at Camaieu, ran International Multichannel trading at M&S and most recently … Continue reading

Retail Trends – Looking at the challenges of digital in retail with Mark Brand of Thoughtworks (MDE137)

Minter Dialogue Episode #137 — This interview is with Mark Brand, Retail Analytics Director at Thoughtworks, a privately held company with 3000 employees, based out of Chicago and with offices in 12 countries. In this interview, Mark and I talk … Continue reading

Leaders: if you are seeking to be customer centric, are you asking the tough questions?

Are you, like many others, trying to become more “customer centric”? If you look inside many corporate boardrooms these days, aside from stressing about next year’s budgets, the C-suite probably has a combination of the following words or phrases in … Continue reading

Free wifi access in Public – how to make the best user experience

If digitail (digital in retail) is still an embryonic science, it is estimated that around 20-30% of stores in the US now provide free wifi access. For the remainder, reasons why retailers or mall owners (and the like) have not … Continue reading

Digitail Fail: One easy thing retailers need to fix as we enhance retail with digital tools

As brands and retailers continue to up their game in stores via digital tools and devices (aka digitail), one can still observe that they are playing catchup with their consumer. It’s easy to tell how uncomfortable a brand is with … Continue reading

The Human in Digital – why digital gets personal

In French, the word “digital” means “of the finger.”  The French generally prefer the term “numérique.”  In English, digital is basically the most accepted term covering all that which deals with the computer technology and/or binary code!  Finally, I am … Continue reading

Mde41: The Future Of Retail With Jared Schiffman, Co-founder Of Perch Interactive And Potion Design

Minter Dialogue Show #41 This interview is with Jared Schiffman, co-founder of two companies that work on the area of digital for business, at the intersection of computer science, interactive design and education. One is a technology and design firm … Continue reading