EasyJet Customer Experience – A failure waiting to happen

As companies continue to inch (literally) ever closer toward greater and greater productivity, I can say that I was only mildly amused when the EasyJet flight attendant on a recent flight cajoled us into listening to the pre-flight safety announcements. … Continue reading

When collaboration goes wrong – Why the power of your network is vital

In today’s connected world, we have had to learn to find ways to break down silos, to work in networks and to collaborate with others. I believe that the power of your network is keenly related to your ability to … Continue reading

Airline Competition & Inflight Entertainment – How do they fare?

AIRLINE COMPETITION & INFLIGHT ENTERTAINMENT ARE YOU ON BOARD? As the competition for airline passenger dollars is only going to get worse — between higher oil costs, personnel issues & union negotiations, terrorism threats, ecological considerations [not to mention economic … Continue reading

Parking Red Light Innovation at Parking Lot in Aix-en-Provence

Little inventions that make the world go round… Ever driven around and around in a parking lot looking for a free place? Some parking lots mark on a digital board outside that there are X number of free spaces on … Continue reading

Kenya Safari Holidays April 2008

Kenya – A Recap of our 6 days in the Great Wild Bush We arrived in Kenya at Nairobi International airport on our holidays in May and, somewhat predictably, spent the first 30 minutes in a highly disorganized line up … Continue reading

Losing Weight on Planes

With the rising cost of fuel on the tips of all our tongues, the chase to reduce fuel costs is in full tilt. I am fascinated (if not confounded) by the work done by the airlines in this regard. It … Continue reading

The New Age of Travel – Life after changes in the USA Visa Waiver Programme

The US has announced recently that citizens of the 27 visa waiver programme countries (most of Western Europe, Australia, Brunei, Japan, Singapore and New Zealand) will need to register (online) 72 hours in advance of their visit to the US. … Continue reading