SXSW 2018 – Storytelling And Tech: A Book By Another Cover

South By Southwest (SXSW) remains my highlight event of the year in terms of getting inspiration, meeting new people and checking out where the world is in regard to the digital/new tech revolution. And 2018 was another bonanza affair with … Continue reading

Should Your Brand Be Political? Here Is How To Navigate Through Brand Politics

The question of whether your brand should be political is a hot topic these days. There was a great presentation I attended at SXSW 2018 by Latia Curry (from Rally) on the merits of politics in branding and how to … Continue reading

EasyJet Customer Experience – A failure waiting to happen

As companies continue to inch (literally) ever closer toward greater and greater productivity, I can say that I was only mildly amused when the EasyJet flight attendant on a recent flight cajoled us into listening to the pre-flight safety announcements. … Continue reading

An example of how not to be customer centric @ Heathrow’s Terminal 5

I recently took a British Airways flight in business class on a brand new 787 “Dreamliner” on one of the first ever non-stop flights between London and Austin Texas (it was for #SXSW2014). I would note that I certainly don’t … Continue reading

Is your name scrabbled? Do you have a mind-scrabbling name? See what your name say about you!

I have a few Polish friends whose names stand out as exceptional point scores for Scrabble. At least, that is, if you can find a way to throw in a few extra zzz’s into your word. My own name (N … Continue reading

BBC Oops – the irritating rise of websites that… cc @BBCNews

I was intrigued by the BBC OOOPS this morning! The BBC’s front page this morning has an intriguing side story (in the far right column): “OOPS, the irritating rise of websites talking to you like a friend.”  Find it?  Well, … Continue reading